The dealer management system market was valued at US$ 6,981.67million in 2019 and is projected to reach US$ 10,028.30 million by 2027; it is expected to grow at a CAGR of 6.8% during 2020–2027.
Dealer management systems enable auto dealers to offer swift and reliable purchase processes and services to customers. Additionally, the system helps meet customer requirements by facilitating coordination between products and services, and ensuring the dealers are ready and equipped with the parts required for repairs; this simplifies the repair and maintenance services and inventory management process. The dealership management systems also allow seamless financial reporting, payroll services, and cash flow management. The systems integrate a suite of the finest technologies such as customer relationship management (CRM), business intelligence and reporting, and inventory management. They further assist auto dealers in enhanced customer conversions and customer retention, along with allowing them to maintain a remote help desk.
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Dealer Management System Market–CompanyProfiles
- ADAM Systems
- Autosoft Inc.
- Bit Dealership Software, Inc.
- CDK Global
- COX Automotive
- Dominion Enterprises
- e-Emphasys Technologies Inc.
- Integrated Dealer Systems
The increasing investments in the dealer management systems, mounting adoption of cloud technology, and shift from paper work to automation are driving the growth of the dealer management system market. Moreover, rising demand for better inventory management; improved sales tracking; enhanced CRM; improved commission and insurance calculation; and technological advancements in dealer management systems with incorporation of artificial intelligence (AI) and data analytics capabilities to them would surge the global market growth in the coming years. However, security concerns due to the lack of cybersecurity measures hinder the market growth. Real-time visibility, simplified business operations, and engaging customer communication are positively influencing the growth of the global dealer management system market
Impact of COVID-19 Pandemic on North America Dealer Management System Market
The COVID-19 pandemic situation compelled many countries to impose lockdown in 2020, which ravaged businesses in these countries and lead to the discontinuation of auto dealership operations. Dealer management systems help auto dealers to stay updated regarding the current market trends and changes. Thus, slump in the businesses of dealers also slightly hindered the growth of the dealer management systems market in 2020. However, as stated by Forbes, despite these conditions, dealerships in certain US states continued their operations, with formal permission from the US government to run the business during the pandemic as it is one of the crucial businesses, especially for the transport industry. As per the National Automobile Dealers Association (NADA), the US government allowed the auto dealership business in pandemic. Since auto dealers were back in business, the demand for the system upsurges in the region. The market players manage to offer their solutions remotely even in the pandemic.
Players operating in the dealer management system market are mainly focusing on the development of advanced and efficient products.
In 2021, CDK Global, Inc. introduced Neuron, a Big Data platform connected to Fortellis automotive commerce exchange. The Neuron is designed to convert high volumes of industry information into actionable insights for dealers, original equipment manufacturers (OEMs), and third-party software developers.
In 2020, Integrated Dealer Systems (IDS) launched Service360 to help dealers revolutionize their service and reduce repair event cycle time (RECT). The IDS Service360 is an end-to-end service solution that integrates seamlessly with the IDS Astra G2 dealership management system.
The global dealer management system market has been segmented as follows:
Dealer Management System Market – by Deployment
Dealer Management System Market – by Application
Dealer Management System Market – by Geography
Rest of Europe
Asia Pacific (APAC)
Rest of APAC
Middle East and Africa (MEA)
Rest of MEA
South America (SAM)
Rest of SAM
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